COVID-19 Message

Harrahs Cherokee Casino Resort and Harrahs Cherokee Valley River Casino and Hotel as well as all Cherokee Tribal Gaming Commission Offices are open at 100%. We do however require face masks be worn while on all Tribal Property. Face masks are available at each entrance to the Casino and at the Hotel at no cost. 

The health and safety of our Guests, Staff and Casino Employees is a top priority. We are closely monitoring the Corona-Virus situation and maintaining ongoing communication with local EBCI health officials and the Centers for Disease Control. 

Unfortunately the CVR Badge / License office will be closed until further notice. All badge changes must be made in person at the Cherokee Main Office where an appointment is recommended. To make an appointment please call 828-497-7556.  

If you need to report a change of address or a charge/ticket you received please use the new online form. Click the button below to be redirected to the online form.

This form is only viewable from Chrome, Edge, or Firefox. Internet Explorer has too many security flaws which prevents the form from being displayed.